microsoft_windows:printer_error
Printer Error
Sometimes, you can get a print job stuck in the print queue and nothing else will print. Following is basic troubleshooting to clear this up.
- Open the print queue
- delete the print job which shows the error (or all print jobs)
- Manually clear print queue (NOTE: all print jobs will be lost)
- Turn off the print spooler
- Control Panel | Administrative Tools | Services
- Find Print Spooler and stop the service
- Open Explorer and go to %WINDIR%\system32\spool\printers
- Delete all files in that directory
- If you can not delete one or more files
- Open Command Prompt as admin (run as admin)
- del %WINDIR%\system32\spool\printers\*
- dir %WINDIR%\system32\spool\printers
- If there are still files in there
- Download ProcessExplorer if you don't already have it.
- This is a stand alone app (no installation package)
- run procexp from downloaded files
- Find | File Handle or DLL
- Enter name of file (the one you can't delete) and do a search
- Determine process
- Kill process
- Delete the file
- If you still can not delete the files, reboot and start all over
- Turn on the Print Spooler
- Test the printer
- If you still can't do it, delete the printer and reinstall
microsoft_windows/printer_error.txt · Last modified: 2023/08/06 02:18 by rodolico