Unix Server Tech Knowledge Base

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====== scrips ======

A scrip (not a typo, actual name) is a piece of code which is executed under certain conditions that can customize actions which are taken when certain criteria is met. For global scrips, go to Admin | Scrips | Select (to edit) or Create (to make a new one). You will see the Scrip form at this point.

Most of the time, I'm filling only the following fields:
  * Description: A human readable description of the scrip
  * Condition: The action you are trapping, so if you want this scrip to run on a new ticket, you'd choose //On Create//
  * Action: I almost always use //User Defined//
  * Template: Blank
  * Applies to: Global
  * Enabled: checked
  * Custom Condition: Leave blank if you chose Condition above
  * Custom action preparation code: <code perl>return 1;</code> is the minimum required code for this
  *  Custom action commit code: The Perl code you want to be executed