Differences

This shows you the differences between two versions of the page.

--- software:requesttracker:addcc [2024/08/29 20:12] – created rodolico
+++ software:requesttracker:addcc [2024/08/29 23:27] (current) – rodolico
@@ Line 1: / Line 1: @@
 ====== Adding cc'd users as ticket CC on create ======
-One of our clients wants everyone cc'd on an e-mail which creates a ticket to also become a cc on the ticket. I found the answer in [[https://rt-wiki.bestpractical.com/wiki/EmailInterface]] and [[https://forum.bestpractical.com/t/adding-new-users-and-cc-users-to-tickets/19980/3]], and it is a simple (kinda') change to the configuration file, located in installdir/etc/RT_SiteConfig.pm. Add the following two lines:
+One of our clients wants everyone cc'd on an e-mail which creates a ticket to also become a cc on the ticket. I found the answer in [[https://rt-wiki.bestpractical.com/wiki/EmailInterface]] and [[https://forum.bestpractical.com/t/adding-new-users-and-cc-users-to-tickets/19980/3]], and it is a simple (kinda') change to the configuration file, located in installdir/etc/RT_SiteConfig.pm. In my case, it is /opt/rt5/etc/RT_SiteConfig.pm. Add the following two lines:
 <code perl>
@@ Line 11: / Line 11: @@
 <code bash>/opt/rt5/etc/upgrade/generate-rtaddressregexp</code>
 not only did it easier and faster, but fixed some things I had missed. Perfection is variable.
+So, easy way:
+<code bash>
+echo 'Set($ParseNewMessageForTicketCcs, 1);' > /tmp/rtchange
+echo 'Set($RTAddressRegexp,'`/opt/rt5/etc/upgrade/generate-rtaddressregexp`');' >> /tmp/rtchange
+cat /tmp/rtchange
+</code>
+review, then add to bottom of your RT_SiteConfig.pm file. Note, we do it this way since, //generate-rtaddressregexp// can produce a warning if the correct parameter already set.