https://wiki.linuxservertech.com/ 2026-04-05T19:28:35+00:00 https://wiki.linuxservertech.com/ https://wiki.linuxservertech.com/_media/wiki/dokuwiki.svg text/html 2024-08-30T04:27:50+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.linuxservertech.com/software/requesttracker/addcc?rev=1724992070&do=diff Adding cc'd users as ticket CC on create One of our clients wants everyone cc'd on an e-mail which creates a ticket to also become a cc on the ticket. I found the answer in <https://rt-wiki.bestpractical.com/wiki/EmailInterface> and <https://forum.bestpractical.com/t/adding-new-users-and-cc-users-to-tickets/19980/3>, and it is a simple (kinda') change to the configuration file, located in installdir/etc/RT_SiteConfig.pm. In my case, it is /opt/rt5/etc/RT_SiteConfig.pm. Add the following two lin… text/html 2024-08-30T06:29:19+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.linuxservertech.com/software/requesttracker/autoqueue?rev=1724999359&do=diff Auto-Queue scrips Auto Queue based on sender e-mail This scrip (not a typo, a scrip is an RT Script) can be added in the global scrip section and will automatically put a ticket in the proper queue based on the sender's e-mail address. In this case, we have senders coming from different domains (@example.net and @example2.com), and we want to put them into the queue's text/html 2024-08-30T00:35:22+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.linuxservertech.com/software/requesttracker/scrips?rev=1724978122&do=diff scrips A scrip (not a typo, actual name) is a piece of code which is executed under certain conditions that can customize actions which are taken when certain criteria is met. For global scrips, go to Admin | Scrips | Select (to edit) or Create (to make a new one). You will see the Scrip form at this point. text/html 2024-08-30T00:54:40+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.linuxservertech.com/software/requesttracker/start?rev=1724979280&do=diff Request Tracker Request Tracker (aka rt) is a request tracking tool we use for various purposes. It is available as an open source product or a fully supported, paid product from <https://bestpractical.com/request-tracker/>. RT is written in Perl, is very old, very stable, and very up to date. We like it because it is also readily extensible. Anyone conversant in Perl, who is also willing to go through the programming manual (such as it is) can customize RT very easily.