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Dec 10, 2019 · Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not ...
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Aug 16, 2023 · Hi I have a task to send a notification weekly, to the author of the Knowledge base article, with a overview of the articles that have ...
May 16, 2023 · Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer ...
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Mar 6, 2020 · Under the Feedback tab in the BasePress Settings page you can enable feedback in your knowledge base articles. This feature allows visitors ...
How to Submit Knowledge Base Feedback. Having trouble finding a specific guide? Find problems with an existing guide? Have an idea for a new article?
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Knowledge Base Management: 8 Questions to Evaluate Your ...
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Jun 18, 2022 · A knowledge base requires continuous attention if it is going to continue to be useful to your end-users. Use these eight questions to help ...
Organize everything people need to know in one place; Standardize answers; Make your company look smart, up-to-date, and professional; Offer a feedback loop and ...
This complete guide will cover everything you need to know while writing & creating knowledge base articles for a business.
Oct 10, 2022 · Knowledge bases for support agents contain critical information and answers to customers' common questions. This means less time spent on hold ...
Mar 20, 2024 · A knowledge base is a centralized repository that can be used to easily create, organize, find, and share knowledge that would otherwise be ...