Username - I use all lower case, no special chars (including spaces)
Password - Put in a good password (user can change it is if you set up the group)
If the user should be able to log in from the cli or ssh, change login shell
Expiration Date - Leave blank to not expire
Group Memberships - RoadWarrior
Certificate - Click to create a user certificate
Save, it will go to the Create a Certificate page
Method - Create an internal certificate
Lifetime
3650 = 10 years, or whatever you want
When the Cert expires, user will no longer be able to use VPN and you must generate a new cert
Change the stuff below if you want; the default is usually sufficient
Click Save, you will return to the User screen for that user
Add an SSH authorized_keys file (with public ssh key) if you want.